Job Detail

Qualification

Bachelor's degree in business administration or any equivalent degree.

Job description

1. Become the lead point of contact for all matters specific to selected client accounts. 2. Build and maintain strong, long-lasting customer relationships. 3. Negotiate contracts and close agreements to maximize profits. 4. Maintain accurate client records, keeping track of any contract updates and renewals. 5. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 6. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. 7. Generate progress reports for clients and senior leaders within the organization. 8. Assist with challenging client requests or issue escalations as needed. 9. Resolving complaints and preventing additional issues by suggesting and at times driving process improvements. 10.Develop a thorough understanding of our service and solution offerings to better upsell and cross-sell to clients.

Desired Profile

1. 5 to 7 years of work experience with atleast a year or two as an Account Managerin a services company or in an advertising company. 2. Experience handling enquiries and requests from customers and have the ability to address their needs. 3. Ability to manage multiple projects at a time. 4. Exceptional English language skills - written and verbal skills. 5. Excellent organizational skills and attention to detail. 6. Ability to collect, track, and analyze large amounts of data. 7. Ability to multitask and manage several responsibilities simultaneously. 8. Strong organizational and time management skills, and ability to priotitize. 9. Ability to build rapport and collaborate with others within the company and externally. 10.Understanding of consumer behaviours and industry trends. 11.Strong problem-solving skills and analytical abilities. 12.Must be proficient with Microsoft Office (proficeincy in Excel and Power-point is a must). Note: Candidate should have experience in Design Services Companies (UX, UI, Branding, Web/Portal Design). Candidate should have an background experience in ad agencies, real estate marketing teams, other web design & development companies. Candidates from Project Manager cum Accounts Manager can also apply for this .

Key Skills